Are there separate payment-processing fees?
No. Applicable payment-processing costs are included in the advertised membership prices. Survivor Fitness does not add a separate EzyPay setup, transaction or card-processing fee to the member's payment.
GOOD TO KNOW
Frequently asked
questions.
When will the gym open?
We are working toward opening in late 2026. We’ll confirm the exact date closer to completion.
When can members access the gym?
Members have access seven days a week, from 4:00 am until midnight. The gym is closed daily between midnight and 4:00 am. Staff assistance, gym tours and membership discussions are available by appointment.
What does the joining package include?
The standard $15 joining package includes your access fob, Survivor Fitness keyring and your choice of one of 10 Exercise Physiologist-written six-week programs. The joining fee applies only when you first join Survivor Fitness. If you later rejoin and still have your existing access fob, you will not pay the joining fee again. A replacement fob is $10 if your original is lost, damaged or no longer available.
Who can receive the 5% discount?
A 5% discount is available only on the 12-month and 6-month memberships with ongoing fortnightly billing for eligible NDIS participants, DVA card holders, emergency services personnel, pensioners and members aged 16–18. You may use the discount code when joining online, but current proof of eligibility must then be emailed to info@survivorfitness.com.au or presented in person. If eligibility cannot be verified, proof is not provided when requested or eligibility no longer applies, the discount may be removed and the standard membership rate applied. Members aged 14–15 must select the Youth Membership, which already includes the applicable discount and is not eligible for an additional 5% discount. The discount does not apply to Month to Month memberships or combine with the Foundation offer.
Can a support worker attend with me?
Yes, but access must be arranged with Survivor Fitness before the support worker’s first visit. Please contact us so we can complete any required identification, check-in and orientation procedures. The support worker must enter with the member, remain available to provide support throughout the visit and must not exercise or use gym equipment unless they hold their own membership or have been separately authorised as a guest.
Can teenagers train?
Members aged 16 and over may train unsupervised after completing requirements. Members aged 14–15 may train only while directly supervised by their parent or legal guardian.
How do I add my 14–15-year-old to my membership?
A parent or legal guardian must join Survivor Fitness first. Once your membership is active, log in to the GymMaster Member Portal, select “Add New Linked Member” and complete the Youth Membership sign-up for your child. The Youth Membership is $17 per week, billed at $34 fortnightly, and members aged 14–15 may train only while directly supervised by their parent or legal guardian.
Do you have a crèche?
No, we do not have a crèche. Please contact us to discuss whether any alternative arrangements may be available.
Do you offer Personal Training?
Yes. We offer Personal Training and Exercise Physiology appointments. To book an appointment, please contact us.
Is the gym only for experienced lifters?
Not at all. Survivor Fitness welcomes complete beginners through to experienced lifters, older adults and people living with disability.
Can I get a personalised program?
Yes. A first personalised six-week program is $75 when purchased at sign-up. Future personalised six-week programs are $150 or may be included with ongoing Exercise Physiology or Personal Training appointments.
How do I cancel?
Cancellation requests must be made in writing by email. The applicable notice period, early-cancellation rules and costs are set out in the membership agreement accepted when you join.
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